Avinash Verma

About Avinash Verma

As a dedicated and skilled Service Desk Analyst with experience in resolving first-level IT service requests, I possess strong computer and office administration skills with a vast knowledge of Windows and Microsoft Office Suite. I have been working with HCL Tech since January 2021, where my responsibilities include resolving technical issues with Outlook, Mail, Distribution lists, and Active Directory user administration, password resets, and unlocks. I have also remotely installed and configured software and connected and diagnosed PC/hardware/Windows problems through chat, phone, and email support.Prior to this, I worked with Vbeyond Corporation in Lucknow from December 2019 to January 2021 as a Senior Technical Recruiter, where I hired candidates for organizations like TCS, Wipro, and Deloitte. I have experience in understanding client requirements, screening applicants for competency with job requirements, arranging telephone, video, or in-person interviews, presenting the resumes of the most suitable candidates to the hiring manager, and closely working with the training team.I am a quick learner with a comprehensive problem-solving ability and leadership qualities. I possess good verbal and written communication skills, which allow me to effectively collaborate with offshore teams and handle customer complaints. I am proficient in ITIL, incident management services process, ServiceNow, and other process flows and call-tracking tools. Additionally, I have experience in software installations, LAN connectivity problem diagnosis, user training/support, and customer service.My academic qualification includes a B.Tech in Electrical & Electronics Engineering from Invertis University, Bareilly, with an aggregate percentage of 71.3%. I have also completed Class XII from S.K.D Academy, Lucknow with 72%, and Class X from L.B.S Inter college with 66%. I am proficient in Microsoft Office Suite, hardware such as PCs, laptops, telephony systems, printers, scanners, routers, and networking tools such as LAN & VPN/Remote Connectivity.My objective is to seek an opportunity to work in an organization where I can utilize my knowledge, skills, and potential for the growth of the organization. With my experience and expertise, I am confident that I can contribute to the success of any organization I work with.

Experience

1. Consultant

   Capgemini

   Feb 2024 — Present · Bengaluru, IN

Education

• SKD Academy Inter College

  Mathematics

  2009 — 2011

• Invertis University

  Engineer’s Degree, Electrical and Electronics Engineering

  2011 — 2015