Avinash Saroj
Infra Facility Manager || Network support engineer ||Switching/Routing/VLAN /Natting configuration || Fire and Intrusion Detection System Engineer|| Total 6 years working experience||Working with Bandhan Bank
- Role
- IT Infra Facility Manager at Bandhan Bank
- Location
- Prayagraj, UP, IN
- LinkedIn followers
- 500 followers
Experience
IT Infra Facility Manager
Sep 2022 — Present · Prayagraj, IN
Core Duties and Responsibilities:• Supported IT infrastructure and performed on-site troubleshooting of user systems and devices (PC’s/Laptop/Tablets/Mobile phones and Printer).• Provided L1-L2 support across branches, installed and configured Windows OS, Office, and essential applications.• Handled printer, network, and basic server support, ensured system security with antivirus tools.• Trained staff on IT usage and performed regular audits of systems and devices• Maintained hardware asset inventory, conducted audits, and coordinated warranty/repair claims with vendors (HP/Dell/Lenovo/Canon/ Epson and ISP) and ensured end-user uptime through fast issue resolution.• Resolved hardware and software issues for a weekly average of 150 tickets, maintaining a resolution rate of over 95% using own bank ticketing tool Berp.• Handled branches security devices (Fire detection system (FDS), Intrusion detection system (IDS) and CCTV (DVR, NVR, IP camera/ Dome/PTZ and bullet cameras) installation, Maintenance and configuration. the video and all issue related application • Support printer, scanners, LAN cabling, and access points, regularly monitored workstation health across the branches• Proved support using remote tools (RDS/VNC/Any desk/Team viewer) to remote branches users.• Led onboarding/off boarding processes, ensured smooth access provisioning via Active Directory (User creation, addition, delectation, OU creation and many more support for AD), and trained new support staff.
Education
Dr. Ram Manohar Lohia Awadh University, Faizabad
Bachelor of Arts - BA, History
Praxie
High School Diploma, Mathematics
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
Intermediate , Physics and Math
Praxie
High School Diploma, PHYSICAL SCIENCES
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
High, Science
Swami Vivekananda Subharti University, Meerut
Master of Business Administration, Information Technology
Govt polytechnic mirzapur
Diploma, Information Technology
Dr. Ram Manohar Lohia Avadh University
Bachelor of Arts
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA, Information Technology
C-Level Agenda: CCO
Master of Information Technology
Skills
- Research
- Management
- Customer Service
- Project Management
- Microsoft Office
- Leadership
- Microsoft Word
- Public Speaking
- Powerpoint
- Microsoft Excel
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