Avinash Pandey

Graduate Engineering Trainee @Exicom

Gurugram, IN

Troubleshot and resolved issues using internal tools (RMS, CMS, CRM), demonstrating strong analytical thinking and user support skills aligned with IT helpdesk environments. Successfully resolved 18% of critical issues, resulting in improved system uptime and user satisfaction.** Collaborated with technical teams to implement system procedures and improve operational workflows, gaining exposure to IT operations and process automation.** Utilised tools like CAN Protocol and IXXT to analyse system behaviour—showcasing adaptability to technical platforms and diagnostics.** Created and maintained internal documentation for troubleshooting steps and system procedures, building skills essential for infrastructure and cloud knowledge sharing.

Government polytechnic saharanpur

Diploma in electronics

CCS (Chaudhary Charan Singh)University

Bachelor of Technology - BTech