Avinash Mahapatra

About Avinash Mahapatra

As a financial sector professional with over 23 years of rich experience, I have worked in both public and private sectors. I am a Fellow from the Insurance Institute of India and have wide experience towards branch operations, persistency, customer services and experience, solution designing and service quality.Throughout my career, I have been a high-impact strategic and extensively networked operations and customer experience leader, excelling in charting innovative strategies, taking ownership and aligning strategic customer segments’ expectations and goals in sync with the organization’s overall goals. As a customer-centric professional, I have consistently demonstrated an unwavering commitment to providing exceptional service and support to my clients. With a proven track record of success in creating a shared vision, inspiring collaboration, and driving change, I have been able to extend cross-functional support and leadership in the domains of strategy, analysis, best practices, and alliances.

Experience

1. Head Process Improvements, Analytics and Initiatives

   Axis Bank

   Apr 2024 — Present · Mumbai, IN

   Thematic Study | Audit | Process Re-engineering | Data Analytics | Automation | Dashboards | Governance

Education

• Insurance institute of India

  Fellowship

• IPS Academy

  Business Administration and Management

• Salem English School

  Science

Skills

• Operational Excellence
• Management
• People Development
• Team Management
• Life Insurance
• Start-Ups
• Passion to Drive and Take an Output Even in Toughest Condition
• Customer Service Management
• Turn Around Management
• Management Information Systems (Mis)
• Customer Service
• Technical Solution Design
• Operations Management
• Cost Optimization
• Persistency
• Insurance
• Branch Operation
• Relationship Management
• Business Process Re-Engineering