Avinash M.
Manager - Support @Responsive
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WORK HISTORY
Manager - Support @Responsive
EDUCATION
University of Massachusetts Amherst
Postgraduate Program in Lean Six Sigma Black Belt (IASSC Accredited)
Manipal Institute of Technology
Master of Science (M.Sc.), Information Technology
Bangalore University
Bachelor of Science (BSc), Electronics
ABOUT AVINASH M.
IT Professional with 14+ years of experience in Support Delivery, Team Leadership, Corporate Training, Support Operations, People & Process Management, application support and hosting/ maintenance of technical infrastructure-Passionate about helping people by leading, mentoring and motivating them towards success along with contributing to business growth by brainstorming potential initiatives and seeing them through via Change Management-Experienced with the detailed intricacies behind Data Center infrastructure hosting and monitoring via network tools, working with SaaS platforms-Working understanding of both Product and Service based support, experience in the many different aspects of the support life cycle related to small and medium sized businesses, working with MSP\'s and enterprise customers-Able to work independently or as part of a team on multiple projects with minimal direction while adhering to project milestones and focusing on always delivering the highest quality of results.
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