Avinash M.

Manager of Support | Six Sigma Black Belt | Bangalore University | University of Massachusetts Amherst| Ex-Microsoft | Ex-Kaseya

Role
Manager - Support at Responsive
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Avinash M.

IT Professional with 14+ years of experience in Support Delivery, Team Leadership, Corporate Training, Support Operations, People & Process Management, application support and hosting/ maintenance of technical infrastructure-Passionate about helping people by leading, mentoring and motivating them towards success along with contributing to business growth by brainstorming potential initiatives and seeing them through via Change Management-Experienced with the detailed intricacies behind Data Center infrastructure hosting and monitoring via network tools, working with SaaS platforms-Working understanding of both Product and Service based support, experience in the many different aspects of the support life cycle related to small and medium sized businesses, working with MSP\'s and enterprise customers-Able to work independently or as part of a team on multiple projects with minimal direction while adhering to project milestones and focusing on always delivering the highest quality of results.

Experience

  1. Manager - Support

    Responsive

    Nov 2025 — Present

Education

  • University of Massachusetts Amherst

    Postgraduate Program in Lean Six Sigma Black Belt (IASSC Accredited)

  • Manipal Institute of Technology

    Master of Science (M.Sc.), Information Technology

    2012 — 2014

  • Bangalore University

    Bachelor of Science (BSc), Electronics

    2009 — 2012

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Avinash M. — Manager - Support at Responsive in Bengaluru, KA, IN | Unifers