Avinash Kallingal
Associate Program Manager [APAC Production] at Uber | Community Operations
- Role
- Associate Program Manager - Operations Apac Production at Uber
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Avinash Kallingal
Results-driven Associate Program Manager (Operations) with 8+ years of experience in people management, project execution, and business process optimization. Proven ability to lead cross-functional teams, streamline operations, and elevate customer support through data-driven strategies. Skilled in stakeholder & vendor management, content strategy, and process standardization, driving cost savings and efficiency improvements. Proficient in Six Sigma, SQL, and advanced analytics to implement scalable, high-impact solutions. Passionate about knowledge management, policy enhancement, and training initiatives that boost performance and customer satisfaction. Known for strong leadership, sharp analytical thinking, and effective decision-making in fast-paced environments.
Experience
Associate Program Manager - Operations Apac Production
Aug 2022 — Present · Hyderabad, IN
Leading cross-functional teams of Content & Program Specialists across two Centers of Excellence (Hyderabad & Vizag), focused on driving operational performance and excellence. Delivering results through data-driven leadership, with a consistent track record of exceeding quality and productivity benchmarks. Driving strategic initiatives and regional projects aimed at improving service quality, streamlining processes, enabling seamless migrations, and leveraging analytics for scalable impact. Empowering teams with clear guidance and development support, fostering a high-performance culture built on accountability, motivation, and continuous growth.🤝 Collaborating with internal and external stakeholders to enhance customer service delivery and optimize operational workflows. Enhancing risk investigation processes while ensuring strict compliance with policy, governance, and data security standards. Overseeing hiring and recruitment operations, effectively managing multiple hires to meet growing team demands and organizational needs.
Education
Osmania University, Hyderabad
Master of Business Administration - MBA, Human Resources Management and Services
2018 — 2020
Osmania University, Hyderabad
Bachelor's degree, Maths, Physics and Chemistry
2014 — 2016
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