Avinash Anumolu

About Avinash Anumolu

Telecommunications leader with 14+ years managing and optimizing large-scale wireless…

Experience

1. Sr Technical Support Specialist

   American Tower

   Sep 2016 — Present · Cary, NC, US

   Troubleshoot active in building DAS systems by analyzing equipment alarms, creating and managing tickets, and driving issues to resolution within defined SLAs.• Support multi-vendor DAS environments by working directly with OEMs including Andrew (CommScope), JMA Wireless, Corning, SOLiD, and Cisco Meraki to troubleshoot issues, optimize performance, and coordinate escalations as needed.• Monitor network and hardware alarms in real time and coordinate timely restorations to minimize outage duration and customer impact.• Perform diagnostics, identify root causes, and recommend corrective actions that improve network availability and customer satisfaction.• Provide Tier II support to Design and Deployment Engineers and venue stakeholders, triaging performance complaints and translating technical findings into clear remediation plans.• Dispatch field technicians and contractors to troubleshoot iDAS and oDAS systems, ensuring the right resources are engaged quickly for Priority 1, 2, and 3 incidents.• Build integration workbooks aligned with RF and design requirements, validate new systems for accuracy and completeness, and support smooth handoff into operations.• Coordinate repair part orders and vendor RMAs so critical components are replaced quickly, and service levels are consistently met.• Steward CAPEX and R&M budgets by reviewing vendor performance, analyzing high spend sites, and implementing cost reduction initiatives without compromising service quality.• Provide real time monitoring and support for high profile events such as F1 in Las Vegas, NASCAR races, Comic Con, and college football games, ensuring reliable in venue coverage.• Support venue owners in resolving coverage and performance issues, strengthening customer experience and long term client relationships.