Avinaba Dhar

About Avinaba Dhar

A visionary professional having the capability to venture into Intrapreneurship of setting up the regional operations of IT MNCs. Experience includes starting up the operations, building teams, developing processes, client acquisition, business development, key and large account management, client retention, customer relationship management, owning responsibility of P&L at country level.Around 20 years of experience into the IT industry where the primary focus has always been to serve the clients and to ensure the ROI of the employer and maximizing revenue generation by coordinating with various stakeholders involved in the process. Experience also includes building teams across different regions and mentoring and assisting them to ensure that collectively the organization goal is achieved. A key member in the organization to take strategic decisions to formulate and improvise the processes to drive the business.Completely responsible for the revenues and the P&L at Country level. Aligning the strategies and work plan and managing the operations of the country. Developing comprehensive outreach strategies and work plan after understanding the market. Achieving short term and long term revenue targets by adapting according to the changing market conditions and business scenarios. Managing the complete sales process which includes building a must-have list of customers, initiating first level conversations to building proposals and securing closures. Managing campaigns, attending events and conferences establishing connections with decision makers and influencers.Ensuring complete support during Account initiation phase and ensuring proper account setup. Keeping a regular check on the health of the accounts and evaluate possibilities of new business generation.Experience of Client Management spreads across a wide domain of IT Services for Manufacturing (Steel, Glass, Semiconductor, Microchips), Automobile, Oil and Gas, Textile, FMCG, Banking, Engineering Services, Healthcare)

Experience

1. Program Director

   Tata Consultancy Services

   Feb 2023 — Present · Kolkata, IN

   Leading a Program on Digital Transformation of a large Private Bank - Developing a Mobile Super App and the Desktop Application for the Bank which is now used by almost ( 1 lakh) employees of the bank- Program is delivered using Agile principles- Ensuring 100% customer satisfaction survey score 6 times in a row- Being awarded one of the best Program Managers in PM Excellence 2025

Education

• Indian Institute of Management, Calcutta

  Senior Management Program, Business Management and Administration

• The Ohio State University Fisher College of Business

  Growth and Transformation Mindset, Business Administration and Management, General