Avik R.
Senior Business Systems Analyst @Sun Life
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WORK HISTORY
Senior Business Systems Analyst @Sun Life
ON, CA
Act as a liaison between business stakeholders and technical stakeholders (developers)• Analyze incidents (from ServiceNow), users were facing while using a in-house application, then formulate and implement the appropriate solution to resolve their issue• Facilitate Bi-Weekly and Weekly meetings to go over JIRA tickets on its status, EDOC, and any roadblocks/impediments being faced• Currently acting as primary BSA for GenAI projects facilitating meetings, recording and tracking action items, and provisioning AWS related accesses for team members• Facilitate change management process that occurs on a monthly basis for various sub-divisions of our team to make updates, implement patches, etc to Production Environment
EDUCATION
York University
Bachelor of Commerce - BCom
ABOUT AVIK R.
I am currently a Lead Business System Analyst as part of a Operations Support team for SunLife. My role involves analyzing, understanding, and documenting business processes, as well as providing support for users who use an in-house application. Being in this role allows me to showcase my exceptional interpersonal skills and communication skills that contributes to performing at a high level. Also, it allowed me to improve on other valuable core skills such as problem solving and documenting which I\'m very grateful for. I am in the process of looking to obtain additional professional certifications that will help me progress in my career in the IT space.
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