Avijit Mohapatra
Head of Business & Growth- Shopsy | Business, Strategy, Ops, Supply chain, Services | 0-1 builder| ex-management consultant (Kearney)| IIMA
- Role
- Head of Business and Growth- Shopsy at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Avijit Mohapatra
Executive leader with 14+ years of experience in business, growth, customer experience transformation, supply chain, operations, and new business incubation — spanning Flipkart and Kearney.I currently lead the P&L delivery, customer growth & strategy and operations for ShopsyAt Flipkart, I led platform-wide Customer Experience Transformation, accountable for delivering seamless journeys for 50M+ monthly users. I’ve scaled 0→1 businesses, driven defect reduction by 60%+, built generative AI powered automation tech, shaped policy frameworks and empowered 10K+ frontline agents — delivering both experience excellence and operational leverage.Previously, I served as Chief of Staff & Strategy Head for Flipkart’s supply chain (Ekart), building a highly efficient supply chain business, enhancing NPS to 80+, and unlocking 500Cr+ monetization opportunities. I’ve also led P&L and strategy for Flipkart’s services & refurbishment business, with award-winning 10X scale-up.I bring a unique blend of consulting depth (ex-A.T. Kearney), operating scale, and CX obsession. An IIM Ahmedabad alum, I thrive in complex, fast-paced environments where customer centricity, team leadership, and strategic execution intersection
Experience
Head of Business and Growth- Shopsy
Jul 2025 — Present
Revenue delivery - Business transformation and Growth- Customer Growth - Operations and CODB optimization
Education
National Institute of Technology Rourkela
BTech, Electronics
2005 — 2009
Indian Institute of Management Ahmedabad
Master of Business Administration (MBA), Finance, General,
2009 — 2011
Skills
- Food & Beverage
- Business Transformation
- Project Planning
- Supply Chain
- Business Planning
- Team Management
- Product Management
- Strategy
- Valuation
- Program Management
- Supply Chain Management
- Business Analysis
- Analytics
- Media Strategy
- Business Strategy
- Market Research
- Demand Generation
- Due Diligence
- Supply Chain Transformation
- Management
- Telecommunications
- Market Entry
- Management Consulting
- Consulting
- Leadership
- Financial Modeling
- Business Development
- Project Management
- Agribusiness
- Competitive Analysis
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