Avijit Patra
ServiceNow Technical Consultant | ITSM Automation Specialist | Boosting SLAs & Cutting Manual Effort | CSA & CAD Certified
- Role
- Techinal Consultant at LTIMindtree
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Avijit Patra
I am a results-driven ServiceNow Technical Consultant with 3.11+ years of experience designing and implementing ITSM solutions that streamline business processes and improve user satisfaction. I specialize in building scalable, automation-first solutions that reduce manual effort and accelerate service delivery for enterprise clients.Core strengths:• ServiceNow Development — Incident, Change, Request Management, Service Catalog (50+ items), UI Policies, Client Scripts, Workflows, Integrations• Proven Impact — Drove a 70% increase in client satisfaction, a 60% improvement in service delivery speed, and achieved 90%+ SLA adherence at LTIMindtree• End-to-End Ownership — Skilled at gathering requirements, designing solutions, developing, testing, and deploying in Agile environments• Certified — ServiceNow Certified System Administrator (CSA) & Certified Application Developer (CAD)I’m passionate about leveraging the ServiceNow platform to solve complex business challenges and deliver measurable results.Open to: ServiceNow Developer | Technical Consultant | Application Developer roles.
Experience
Techinal Consultant
Oct 2021 — Present · Kolkata, IN
Delivered ServiceNow ITSM solutions for a major client (P&G), working on Incident, Change, and Request modules, boosting client satisfaction by 70%.Created 50+ catalog items and record producers, reducing manual effort and improving service delivery by 60%.Developed client scripts, UI policies, and business rules, improving platform performance and backend automation by 70%.Resolved high-priority incidents with detailed resolution notes, achieving 90%+ SLA adherence.Managed workflows and fixed catalog bugs, cutting processing time by 45% and errors by 75%.Enhanced Service Portal usability by modifying widgets and updating catalog item descriptions, improving user navigation efficiency by 30%.
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech
2022
Techno India University
Bachelor of computer application
2018 — 2021
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