Avi Jain
Principle Delivery Assurance Manager at UKG (Ultimate Kronos Group) | Scrum Master | Program Management | IT Service Delivery Manager | IT Project Management | IT Infrastructure/Operations Management
- Role
- Cloud Service Delivery Manager Iv at UKG
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Avi Jain
Experienced professional with over 14 years of proven expertise in Project Management, Service Delivery Management, and IT infrastructure oversight across international markets. Recognized for successfully leading end-to-end client migrations and implementing solutions on both public and private clouds. Adept at fostering effective communication and cultivating exceptional relationships across all business levels. Known for decisive problem-solving and a steadfast commitment to shepherding projects from conception to fruition.
Experience
Cloud Service Delivery Manager Iv
Feb 2020 — Present · Noida, IN
Leading the service delivery team to onboard new customers across the globe for various SaaS products, with end-to-end ownership of product implementation from planning to go-liveProject Planning and delivery• Developed project plans and roadmap for customer onboarding on the SaaS products• Single point of contact for customers for all cloud and technical deliverables during various customer implementations• Defined and implemented best practices for standard processes within the team and across the organization• Lead project calls and provide technical consultancy for defining solutions and recommendations to different stakeholders like customers, partners, and professional services teams Service Delivery - Cloud• Worked with different cloud teams to setup required infra (compute, DB, storage) for different customer requirements• Coordinated with crossfunctional cloud teams teams (Professional services, Cloud implementation, various Support team, Operaions team ) to provide end-to-end offerings to customers including SSO, SFTP, Citrix accesses, VPN, ODBC• Ensure appropriate documentations and record updation in Salesforce is in place to enable excellent customer supportKey Achievements • Successfully implemented and delivered 70+ projects in the past 1 year on various company products• Reduced SSO implementation time by 20-30 % by streamlining the process
Education
Apeejay college of engineering
Bachelor of Engineering (B.E.)
2004 — 2008
St. Francis De Sales School
School
1991 — 2004
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA)
2013 — 2015
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