Avia Banks

About Avia Banks

A dedicated, highly motivated professional with over 36 years of business experience in the areas of consulting, project and personnel management, technical sales, customer service, and engineering coupled with excellent interpersonal and communication skills. A track record of successful IT program management and project delivery in challenging customer situations.Consistent record of achieving forecasted revenue goals.Excellent customer service skills - ability to develop and maintain good client relationships that drive on-going service revenue.Excellent verbal and written communication skills – extensive background in developing project documentation.A self-motivated, team-builder who has motivated individual team members to operate as a successful team and takes personal initiative to ensure overall success and positive morale of project team.Successful mentorship of multiple junior project managers.

Experience

1. Program Manager

   Dell Technologies

   Dec 2006 — Present

   Provide program and project management services for major EMC customers in the Mid Atlantic Southeast Enterprise Division. Key project delivery responsibilities include:Simultaneous execution of multiple, highly complex projects. Work closely with the customer and sales teams to identify specific customer requirements. Define project scope and develop services statement of work documents.Create goals and milestones within a project to ensure commitments to the customer are achieved and forecasted quarterly financial goals are met in the areas of revenue recognition and expense management.Accountable for delivering multiple projects on time, within budget and to the satisfaction of the customer and sales team. Prepare detailed project plans and strategies for the implementation of an engagement within the standards of project management methodologies.Manage cross functional resources including other project managers to execute on large scale projects.Dell EMC Technology and Consulting Experience: Dell EMC VMAX, DMX, VNX Unified Storage, Avamar, Data Domain, CDL, Documentum, Cisco/Brocade SAN, Data Migrations (SRDF, Rainfinity, SANCopy, OpenMigrator, OpenReplicator, MirrorView), RecoverPoint, VPLEX, Data Center Relocations, Storage Assessments and Workshops, Proof of Concepts.Clients include: Guardian Life Insurance Company, Universal Health Services, AT & T, The McGraw-Hill Companies, Thomson Reuters, Random House, Cablevision, Nortel Networks, IDT Corporation, Comcast, Viacom, Columbia House, Philadelphia Newspapers, Marriott, Virtua Health, Children\'s Hospital of Philadelphia, American Red Cross.

Skills

• Enterprise Software
• Enterprise Architecture
• Virtualization
• Program Management
• Professional Services
• Project Management
• Cloud Computing
• Disaster Recovery
• Customer Relationship Management (Crm)
• Storage
• Consulting
• Crm
• Saas
• San
• Data Center
• Software as a Service (Saas)
• Backup & Recovery Systems
• Management
• Unix
• Cross-Functional Team Leadership
• Storage Area Network (San)
• Hybrid Cloud