Avinash Kaur

About Avinash Kaur

I bring a strong technical foundation and a commitment to operational excellence to my role as an Application Support Engineer at Skeps. My responsibilities include managing backend operations, maintaining daily operational trackers, and resolving client-reported technical issues with precision and efficiency. By leveraging tools such as Sentry, Jira, SendGrid, Active Directory and SharePoint, I enable smooth data flow and enhance platform stability in collaboration with technical teams. I am driven by a focus on ensuring uninterrupted service and reliable performance metrics, aligning my work with organisational goals and priorities.

Experience

1. Application Support Engineer

   Skeps

   Mar 2025 — Present · Gurugram, IN

   Manage backend operations and provide daily application support, ensuring smooth data flow and uninterrupted service across platforms.Generate and extract data files using Sentry to support internal reporting and client data requirements.Maintain and update daily operational trackers to improve visibility into performance metrics and recurring issues.Monitor AWS alerts, analyze system logs, and escalate critical issues to DevOps or Engineering teams as needed.Collaborate with next-level technical teams to address and resolve bugs, contributing to enhanced platform stability.Contact point for client-reported technical and operational issues, ensuring timely and effective resolution within defined SLAs.Use tools such as JIRA for issue tracking, Twilio for communications, and SendGrid for monitoring and troubleshooting email delivery systems.

Education

• The Doon Valley Public School

  12th, Physics, Chemistry And Mathematics

  2014 — 2015

• The Doon Valley Public School

  10th, General Studies

  2012 — 2013

• Lovely Professional University

  Bachelor of Technology - BTech, Computer Science

  2016 — 2020