M Avinash Rao
Client Account Manager @ Deloitte | Customer Success Management | Project Management Professional (PMP)® | Toastmaster
- Role
- Client Account Manager - Technology, Media & Telecom Industry at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About M Avinash Rao
As a Client Account Manager at Deloitte, Avinash leverages his 12 years of experience…
Experience
Client Account Manager - Technology, Media & Telecom Industry
Aug 2019 — Present · Hyderabad, IN
Assisting internal account leaders in strengthening relationships and expanding services to Deloitte’s most important clients. Working in partnership and help generate strategic industry, cross-functional and account level insights to address client issues.Driving internal account operations, such that the account leaders can win work and create more value for the clients.Independently handling end-to-end project management including stakeholder communications, pipeline management, project prioritization and project delivery.Creating research deliverables with information about a market trend, topic / issue, company, executive, or industry.Driving & assisting in the development and maintenance of account relationship tools.Understanding, tracking and reporting operational needs of the account to account stakeholders.Developing marketing collaterals & collaborating with other teams to deliver account support services.Help account leaders to leverage the firm’s marketing resources and channels.Develop templates and assist in developing processes for deliverablesReporting account financials and opportunity management using internal CRM tool to client & internal stakeholders.Conducting in-depth secondary research to collect requested data / information & presenting it in a visually appealing and easy-to-interpret format.Sharing learnings and assisting/training junior team members on their account initiatives.Demonstrating industry and account knowledge through work outputs and on internal client interactions.Preparing process documents and training modules for new hires/junior team members.Ensuring project meets set standards of quality and project requirements.
Education
M S Ramaiah Institute of Management
PGDM, Operations Management and Marketing Management
2011 — 2013
Sam Higginbottom Institute of Agriculture, technology and Sciences
Bachelor of Science (B.Sc.) Hons, Biotechnology
2007 — 2011
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