Avi Tavdi
Director of Professional Services @Torq
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WORK HISTORY
Director of Professional Services @Torq
Built and scaled the professional services organization from the ground up, establishing foundational frameworks that drove operational excellence across all client engagements. Developed comprehensive playbooks and standardized SOW templates that streamlined project delivery and ensured consistent service quality. Created and implemented key performance indicators to measure team effectiveness and client satisfaction metrics.Successfully orchestrated complex multi-region implementations with a 100% success rate, demonstrating strong program management capabilities and cross-functional leadership. Designed and executed data ingestion processes that enhanced project visibility and informed strategic decision-making. Led the recruitment and development of a high-performing PS team, establishing best practices that became the blueprint for scalable service delivery across the organization.
EDUCATION
University of Haifa
Bachelor of Science (BSc), Computer Science
ABOUT AVI TAVDI
Seasoned Engineering & Services delivery leader with a knack for software development and services design, adept at creating value at the intersection of technology and customer needs.Champion of team growth and development, fostering a people-centric approach to leadership within organizations.Ensure clear vision and alignment across internal and external stakeholders to drive organizational success. Foster collaborative environment that empowers engineers, builds trust, and motivates teams to achieve ambitious goals. Prioritize tasks, set realistic timelines, navigate complexities, and adapt to changing priorities to ensure timely delivery of scalable and secure solutions. Accomplishments include- Led high-impact initiatives at Axonius, driving rapid feature development and resolving intricate customer challenges, resulting in substantial revenue growth and enhanced developer offerings- Spearheaded strategic campaigns and streamlined processes at Sisense, significantly boosting team satisfaction and driving revenue gains through innovative solutions and cross-functional collaboration.Areas of expertise:Software DevelopmentRESTful APIAnalytics EngineeringSystem ArchitectureCustomer Driven EngineeringPerformance OptimizationAPI IntegrationTechnical Skills:JavascriptAngularNode.jsPythonMongoDBSQLSnowflakeContainersKubernetesDockerMicroservicesCloudSaaS
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