Avi Singh Gandhi

About Avi Singh Gandhi

I am a customer-focused Technical Account Manager with hands-on experience supporting mid-market and enterprise customers across cloud infrastructure, IT operations, and SaaS platforms. I specialize in building trusted partnerships with technical and business stakeholders, ensuring customers realize measurable value from their technology investments.In my role, I act as the bridge between customers, engineering, product, and delivery teams—owning technical relationships, driving adoption, and proactively removing operational and architectural risks.I work closely with customer IT leaders and operations teams to improve reliability, security, and operational efficiency—while ensuring fast resolution of escalations and clear executive communication.I am passionate about helping organizations scale securely, simplify IT operations, and successfully adopt modern cloud and SaaS technologies. Open to connecting with IT leaders, cloud teams, and customer success professionals

Experience

1. Technical Account Manager

   Rackspace Technology

   Jan 2018 — Present · Gurgaon, IN

   Leading technical account management for Cloud environments (AWS, Azure), serving as the primary contact for customer inquiries and issues. Advising clients on best practices for cloud architecture, security, and scalability based on industry standards and client-specific needs. Providing technical training and documentation to clients to empower them to self-serve and troubleshoot common issues. Managing client escalations and maintaining strong relationships with key clients as their primary point of contact and trusted advisor. Gathering feedback, resolving concerns, and exploring opportunities and managing stakeholder expectations to foster lasting partnerships. Giving premium support to customers, business partners, and international distributors, and communicating value propositions to reduce churn. Suggesting improvements based on customer feedback and identifying upsell and renewal opportunities for enterprise customers. Acting as a liaison between clients and internal technical teams and implementing account plans to meet client goals and expectations. Identifying expansion opportunities within existing accounts and collaborating with sales teams to drive revenue growth. Preparing and presenting regular performance reports and business reviews to clients, highlighting achievements and areas for improvement. Utilizing metrics and KPIs to measure client satisfaction, retention, and overall account health.

Education

• MPEC

  Bachelor’s Degree, Computer Science

  2009 — 2013