Avi C
Information Security Specialist @TD
Signup · Get unlimited contacts
WORK HISTORY
Information Security Specialist @TD
Toronto, ON, CA
EDUCATION
Ryerson University
Bachelor of Management Information Systems
BMO IFL
Management Certificate in Leadership & Development Growth
ABOUT AVI C
ITIL Process Management & Engineering Financial Services, Banking, ManufacturingTeam Leadership & MentoringI am a focused, accomplished IT Service Management professional with extensive experience driving IT Service Management, process engineering, and continuous process improvement efforts across manufacturing and financial services industries. I am adept at cultivating, mentoring, and training high-performance IT teams. I offer finely honed leadership, communication, client relations, negotiation, analytical, and problem-solving skills. Excels in facilitating and coordinating technical MIRTs to resolution, managing technical teams in multiple geographic locations and time zones. Consistently maintains effective client relationships as part of ensuring client objectives and deliverables are met. Core competencies: IT Service Management MIRT Resolution, FacilitationVendor & SLA NegotiationsITIL Process DesignProcess Gap AnalysisClient Relationship ManagementChange ManagementRequirements GatheringTRAINING & DEVELOPMENT:ITIL Change, Release, Control and Validation Certificate, V3 ITIL Service Offerings and Agreements Certificate V3 ITIL Service Management Essentials (Foundations) Certificate V3 Project Management – Level 1 MS Active Directory Administration Lotus Notes System Administration Advanced PC Hardware Architecture TECHNICAL PROFICIENCIES:Incident Management & Office Suites: Service Desk Express; Action Request-Remedy; IBM Information Management System; ACE Server Remote Administration; Microsoft Office Nortel Symposium 4.0; Viatil Service Management Tool
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.