Avez Sayed
Business Analyst | 5+ Years Driving Digital Transformation | Delivered 10K+ Client Data Migrations & 15% Support Ticket Reduction | Thomson Reuters
- Role
- Business Analyst at Thomson Reuters
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Avez Sayed
Transforming business challenges into strategic solutions | Business Analyst with 5+ years of driving measurable impact through data-driven insights and process optimizationI\'m passionate about bridging the gap between business needs and technical solutions. Currently at Thomson Reuters, I\'ve successfully led high-stakes projects including the seamless migration of client records with zero data loss and engineered API solutions that reduced support tickets by 15% while revolutionizing bulk update processes.What I bring to the table: Strategic Problem-Solving: Root cause analysis that turned around NPS scores by 15% in just 90 days Process Innovation: Automated systems that boosted trainer joining rates by 20% and increased revenue by 15% Technical Expertise: Proficient in JIRA, Azure DevOps, API integration, and agile methodologies Stakeholder Management: Proven track record of facilitating workshops and managing complex cross-functional projectsMy approach combines analytical thinking with strong communication skills to deliver solutions that not only meet technical requirements but drive real business value. Whether it\'s streamlining operations, enhancing user experience, or optimizing workflows, I thrive on turning complex challenges into growth opportunities.Certified in: PSPO-1, Oracle AI Foundations, Business Analysis & Generative AI (Microsoft & LinkedIn), AI for Product Management (Pendo)Always eager to connect with fellow professionals and explore how we can create impactful solutions together. Let\'s discuss how data-driven business analysis can accelerate your next project!
Experience
Business Analyst
Sep 2023 — Present · Mumbai, IN
Leveraged AI-powered analytics and generative AI tools to optimize backlog prioritization, identifying critical items and accelerating development cycles. • Utilized AI insights to conduct root cause analysis of low NPS scores, pinpointing major and repeated problems and enabling a targeted approach to issue resolution that propelled a 15% improvement in NPS within 90 days.• Spearheaded client migration project, successfully relocating thousands of clients\' data without any data loss or security breaches, thereby mitigating risks and ensuring seamless execution.• Accelerated technical project implementation, resulting in a 15% reduction in support tickets. By analysing and troubleshooting existing issues, we engineered a solution that streamlined processes and enhanced overall efficiency.• Pioneered the development of an API call for bulk updates, revolutionizing the way assigned members updated information. This innovative solution maximized productivity and outperformed manual processes.
Education
Sir M Visvesvaraya Institute of Management Studies and Research
PGDM, Marketing
2018 — 2020
University of Mumbai
Bachelor of Commerce - BCom, Business/Commerce, General
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