Avery Slade
Director, Implementation and Account Management Operations at Scripta Insights
- Role
- Director, Implementation and Account Management Operations at Scripta Insights
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
Experience
Director, Implementation and Account Management Operations
Feb 2025 — Present
Directed end-to-end implementation for all new clients, including multiple Fortune 500 companies and a Fortune 5 company, ensuring seamless onboarding in collaboration with consultants, TPAs, PBMs, and internal teams.• Developed and led operational processes for the account management department including data integrity, project tracking, and service level performance reporting.• Managed and coached a high-performing team of implementation specialists and account coordinators; drove performance, prioritization, and team development.• Owned internal documentation and tracking systems, ensuring account activities remained accurate, actionable, and auditable.• Spearheaded cross-functional initiatives to improve implementation workflows and operational alignment across marketing, business operations, product, and member success.• Oversaw timelines, deliverables, and stakeholder communications for all client implementations running concurrently.• Monitored KPIs, reported to executive leadership, and implemented improvements to enhance efficiency and service quality.• Led issue resolution by identifying root causes and developing scalable, sustainable process solutions.• Created and maintained templates, SOPs, and knowledge bases to support scalable account service delivery with the highest quality.• Partnered with the VP of Account Management to scale strategic account infrastructure and operational readiness aligned with company growth and initiatives.
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