Avery Wheeler

About Avery Wheeler

Hi! I’m Avery Wheeler, a dedicated and detail-oriented Patient Services Representative committed to creating a positive, welcoming experience for every patient. As the first point of contact, I greet patients and visitors with warmth and professionalism, manage the check-in process, verify insurance, and ensure all information is accurately entered into the electronic health record system. I excel at handling incoming calls, scheduling appointments, and coordinating with clinical and administrative teams to ensure seamless service.With strong communication skills, attention to detail, and a genuine passion for helping others, I excel in fast-paced healthcare environments where organization and compassion are essential. My goal is to ensure each patient feels valued, supported, and confident in the care they receive.

Experience

1. Patient Services Representative

   Raleigh Orthopaedic

   Aug 2025 — Present · Raleigh, NC, US

   As a Front Office Specialist, I serve as the first point of contact for patients and visitors, ensuring a warm and professional welcome. I accurately collect and enter patient information into the electronic health record system, verify insurance coverage, and obtain necessary authorizations. In addition, I manage incoming calls and front desk correspondence while collaborating closely with clinical and administrative teams to provide seamless patient care and an exceptional service experience.

Education

• East Carolina University - College of Business

  Bachelor of Science in Business Administration, Marketing

• East Carolina University - College of Business

  Bachelor of Science, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

• East Carolina University

  BSBA, Marketing