Avery Peterson
Advanced Crypto Representative at Robinhood
- Role
- Senior Crypto Specialist at Robinhood
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Avery Peterson
Analytical and fast-learning data scientist. Perpetual learner and data-driven problem solver with a background in financial markets, crypto currency, and blockchains. My main career interests are in cryptocurrency, financial analysis, corporate finance, investment banking, economics, business startups, technology, alternative energy, and corporate ethics and social responsibility. I\'m an outgoing, hardworking, and creative individual with an insatiable curiosity. I am constantly in search of opportunities to increase my leverage through education, reading, and experiences with ambitions to change the world and improve people\'s lives. My current academic interest are in complex adaptive systems, information theory, data, crypto and blockchain technologies, mental health, space, philosophy, technology, investing, and entrepreneurship. For fun, I love to explore the outdoors, play basketball, exercise my mind and body, read, write, go to concerts, and spend time with my friends and family.
Experience
Senior Crypto Specialist
Feb 2022 — Present · Denver, CO, US
Leveraged Python, Matplotlib, and SQL to analyze CX crypto limit increase requests and visualize crypto holdings overtime for a formal withdrawal increase policy with Wallet Ops - Collaborated with team lead and Fraud Ops to formalize a crypto scam reporting process by writing SOPs, designing an escalation procedure, and identifying potential fraud indicators - Developed comprehensive Salesforce dashboards, optimizing the monitoring of crucial performance metrics, and skillfully extracted data insights using Looker - Expertly resolved complex, high-level crypto challenges, including wallet transfers, trading operations, and crypto product inquiries, resulting in enhanced customer satisfaction - Delivered in-depth education to clients on blockchain technology, cryptocurrency fundamentals, and DeFi ecosystems, empowering them to make informed decisions and navigate the digital asset landscape confidently - Collaborated with the Project Management team to innovate and develop cutting-edge crypto projects and tools, including the implementation of an AI-powered customer service chatbot and the revamp of agent desktop solutions, streamlining customer support processes and driving operational efficiency
Education
University of Colorado Boulder
Bachelor of Business Administration (B.B.A.), Finance, General, Freshman
2015 — 2019
Loyola High School Los Angeles
High School/Secondary Diploma and Certificstes
2011 — 2015
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