Avery Lugo

About Avery Lugo

I am a proficient and energetic leader dedicated to nurturing high-performing employees…

Experience

1. Senior Operations Leader Leadership Trainer

   Wonder

   Nov 2024 — Present · New York, NY, US

   Spearheaded turnaround initiatives in underperforming sites by analyzing performance metrics, introducing targeted operational improvements, and implementing sales boosting promotions—resulting in average revenue increases of 50% within 3 months. Collaborated seamlessly with culinary development, supply chain, marketing, technology, and customer experience teams to streamline rollout of new chef-driven menus across multiple venues, ensuring consistency in quality, branding, and customer engagement. Delivered comprehensive training programs for leadership and internal managers—covering operational standards, customer service excellence, and team performance metrics—elevating staff capabilities and promoting brand consistency. Cultivated emerging leaders by building structured mentorship frameworks, setting individualized development plans, facilitating shadowing opportunities, and enabling internal promotions. Standardized food prep workflows, refined station layouts, and adopted batch finishing techniques in electric rapid cook kitchens—which improved order throughput, reduced prep time per station by 30%, and shortened customer wait times. Utilized KPI tracking (e.g, order accuracy, kitchen cycle time, throughput rate, customer feedback scores) to identify friction points and execute continuous process refinements, driving operational excellence at scale.

Education

• Iona University

  Bachelor of Business Administration - BBA