Averria Martin

Experience

1. Director, Chief of Staff, Head of Research Operations and Strategy

   ServiceNow

   Aug 2022 — Present · San Diego, CA, US

   Drive key strategic initiatives from concept to impactful completion, fostering enduring partnerships with internal and cross-organizational leadership to guarantee alignment, reduce barriers, and ensure organizational success. • Guide a robust planning process that aligns with the business and defines strategic priorities, measures success using OKRs, creates greater visibility and points of connection, and encourages continued engagement to deliver impactful work. • Responsible for financial strategy, including partnering in annual planning process, allocating and distributing financial resources to meet strategic objectives, and continuous discretionary budget oversight. • Shape and execute against the vision, mission, and strategy for the organization, as the trusted strategic advisor and counsel to the VP of UX Research & Insights. • Support the growth of our Leadership Team through democratic leadership, consistently assessing resources and capabilities to accomplish key initiatives while providing supportive mentorship and individualized coaching. • Set organizational rhythms and maintain a backlog of strategic priorities. Support the tracking of these efforts to ensure that team is aligned, energized, and that progress is being made. • Advance organizational design to meet the dynamic needs of the business and increase effectiveness. Drive talent strategy, translating needs into recommendations for building, growing, and retaining talent, spearhead programs that advance our team, close talent gaps, increase interconnectedness, strengthen our external brand, and partner with talent acquisition to attract top talent to join our team. • Ensure the success of the ReOps team in advancing the organization’s operational practices, to increase efficiencies in how the team works, including collaboration, tooling, facilities, project tracking and reporting.

Education

• UC San Diego

  Bachelor's degree, Psychology

  2002 — 2005

• Loma Linda University

  Doctor of Philosophy (Ph.D.), Marriage and Family Therapy/Counseling

  2008 — 2012

• Alliant University

  Master of Arts (M.A.), Marriage and Family Therapy/Counseling

  2006 — 2008