Anupriya Verma
IT Operations & Delivery professional
- Role
- Account Service Delivery Manager at Capgemini
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anupriya Verma
With over 12 years of experience in IT and Manufacturing sectors, I am a seasoned Operations & Delivery professional specializing in IT Service Management, Sales Operations & Project Management across Retail, Banking & Automotive industries. My expertise lies in managing large engagements across various account types, including Managed Services, Time & Material, and Staff Augmentation.As an ITIL certified professional, I excel in overseeing Delivery & Business Operations with adherence to process compliance. With a soft background in project management, particularly in the DevOps environment, I am dedicated to delivering results and ensuring operational excellence.With client-servicing and escalation management roles, I am committed to continuous improvement in service delivery.
Experience
Account Service Delivery Manager
May 2023 — Present · Bengaluru, IN
Head a team of individuals to enable delivery of Capgemini\'s wide spectrum of Cloud Infrastructure services to Europe & UK-based clients.My BAU responsibilities encompass managing operational SLAs, ensuring stable operations, managing capacity, delivering projects which bring additional value to the client as well as my organisation.Manage and lead service/process management such as Incident, Problem, Change in line with ITIL philosophy. Collaborate with a team of technical experts from Windows, Network, Linux, Database to facilitate client delivery.Work in collaboration with the onshore team, churning out meaningful insights which help in deciding long-term strategies. Play the key role of governance and decision-making in driving the engagement towards stability, improvements and profitability.In client-facing, escalation handling roles with a keen eye for detail. Bring to the table - motivation, self-drive and empathy.
Education
Indian Institute of Management, Calcutta
Executive MBA, Human Resources Management
2015 — 2016
Ramaiah College Of Arts, Science and Commerce
Bachelor of Science - BS, Biotechnology
2006 — 2009
St. Mary's Convent Inter College, Allahabad
I.C.S.E
2002 — 2004
St. Mary's Convent Inter College, Allahabad
I.S.C
2004 — 2006
Alliance Business School, Bangalore
PGDM, Marketing & Finance
2010 — 2011
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