Aveek Das
Ex-Amazon pro with 4+ yrs in Quality & Training. C1 German certified. Led TnQ team and drove KPIs, built Training Playbook & led FMEA to cut risks. Strong in analytics, leadership & process excellence.
- Role
- Assistant Manager Training and Quality at Gear Inc.
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Aveek Das
EX Amazon. Accomplished Training and Quality Manager with over 7 years of experience in…
Experience
Assistant Manager Training and Quality
Feb 2025 — Present
Designed and implemented end-to-end Training and Quality Playbook to drive operational excellence and standardizationLed the development and execution of Process FMEA (Failure Modes and Effects Analysis) to proactively identify and mitigate process risks.Training Program Development & Delivery: Led the design and implementation of training programs for new hires and ongoing staff development, ensuring alignment with company standards and industry best practices.Quality Assurance & Compliance: Ensured adherence to quality control standards by conducting regular audits, monitoring performance metrics, and implementing corrective actions to maintain compliance.Process Improvement: Identified and executed process improvements based on training feedback, operational data, and performance reviews, resulting in a measurable increase in efficiency and productivity.Team Leadership & Mentorship: Managed and mentored a team of Quality Analysts and trainers, providing guidance and support to enhance skill development, improve morale, and promote a high-performance culture.Cross-Functional Collaboration: Worked closely with other departments, including operations and HR, to tailor training content and ensure consistent messaging across the organization.Performance Analysis & Reporting: Utilized key performance indicators (KPIs) to assess training effectiveness and overall team performance, generating reports to senior management and Client for strategic decision-making and representing KPI data in WBRs & QBRsCustomer Service & Satisfaction Focus: Developed and integrated training initiatives that focused on improving customer service delivery, leading to enhanced customer satisfaction and retention rates.
Education
IITT
C1, German Language
Goethe Institut Indien
German Language
DAV college Kanpur
BA - Bachelor of Arts, B.A. english
Goethe Institut Berlin
German Language
2019 — 2019
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