Avdhesh Kumar

About Avdhesh Kumar

As a Service Manager at Reliance Retail, I oversee the customer service of the residential and commercial AC product division. I have extensive technical experience in installation, commissioning, and maintenance of various HVAC and refrigeration products, such as window AC, split AC, inverter cassette AC, portable AC, mega split AC, air purifier, water purifier, air cooler, water cooler, dispenser, deep freezer, ice cube machine, cold room, mortuary, etc. I am responsible for achieving monthly revenue targets, maintaining TAT in service delivery, conducting regular audits and meetings with service providers, and handling customer complaints and resolutions. I also manage the direct and indirect technical support and training for my team and channel partners. I have excellent techno-commercial and management skills, and I am proficient in problem solving, customer relationship management, and AMC and spare part sales. I graduated with a Diploma in Mechanical Engineering from GLA University in 2018, and I am passionate about providing quality service and solutions to our customers and stakeholders.

Experience

1. Service Manager

   Reliance Retail

   Jul 2022 — Present · Lucknow, IN

   Extensive technical knowledge & experience in Multi brand products.consumer Electronics and Home Appliances products.

Education

• GLA University

  Diploma mechanical engineering, Mechanical Engineering, A+

  2015 — 2018