Avantika Dhir
Customer Success
- Role
- Senior Customer Success Specialist at Forrester
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Avantika Dhir
A highly motivated and fast learne, Avantika has been a trusted adviser to clients as well as internal senior stakeholders. Result-oriented with strong analytical and problem-solving skills with impeccable customer focus and commitment towards customer delight, retention and driving sales opportunities. Personable, articulate communicator, collaborative work style and ability to multi-task and work well under pressure. Led customer success across various Asia Pacific geographies including Australia, New Zealand, India, China and Hong Kong, Singapore and Malaysia
Experience
Senior Customer Success Specialist
Oct 2017 — Present · New Delhi, IN
Customer success regional lead for Australia and New Zealand (ANZ) managing client inquiries (over annually), briefings (over 100 annually), end-to-end customer onboarding process as well support, account-level engagement and lead generation\\\\n• Previously, led customer success across various Asia Pacific geographies including India, China and Hong Kong, Singapore and Malaysia\\\\n• Partner with key account managers across the ANZ region to identify cross-sell and upsell sales opportunities with existing clients\\\\n• Develop and nurture trusted strong client relationships by creating and sharing monthly newsletters that recommend new and relevant research by specific account and/or current client requirements\\\\n• Designed a unique process to perform periodic account reviews to ensure clients’ goals are met on a consistent basis thereby aiding the sales team in annual account renewals\\\\n• Part of the extended global customer success function across the UK and USA and regularly engage in identifying creative new ways of engaging clients and improving our service levels\\\\n• Assist in training and onboarding new hires in the team\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Amity Business School
MBA, HR and Marketing, 7.6 CGPA
2008 — 2010
Delhi University
B.Com(Hons.), Commerce, Distinction
2005 — 2008
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