Avantika S.
Senior ServiceNow Consultant | CSA | ITILv4 | ITSM | ITOM | CMDB | Service Delivery Management
- Role
- Senior Specialist at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Avantika S.
As a Senior Service-now ITSM Consultant at HCL, I have over 8 years of experience in delivering full spectrum ITSM development solutions to various clients across different domains as QSR, Health etc. I am CSA and ITIL®V4 certified and have a strong background in computer science, having graduated from Inderprastha Engineering College with an Engineer\'s Degree in 2017.My core competencies include incident and queue management, vendor and stakeholder management, problem and availability management, service level and quality management, continual service improvement, and escalation and service operations management. I have a track record of identifying areas for improvement, suggesting strategies, and implementing solutions to help businesses reach their goals. I have also contributed to multiple projects related to digital transformation, service integration and delivery, change management, and delivery assurance. I am a collaborative team player with an ownership mentality, excellent communication skills, and an eagerness to learn and grow in various domains.
Experience
Senior Specialist
Sep 2023 — Present · Noida, IN
Education
Inderprastha Engineering College
Engineer’s Degree, Computer Science
2013 — 2017
Air Force School, Hindan
12th Board examination, Schooling
1999 — 2013
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