Avani Jatia

Associate Consultant @Infosys

Pune, IN

Working as a SAP CRM Functional Consultant:Gathered and analysed business requirements from clients, conducting process reviews to identify improvement opportunities.Collaborated with cross-functional teams to enhance sales performance and trade spend management.Developed strategic roadmaps and implemented CRM / FIORI UI5 solutions to streamlineoperations and increase revenue. Created user stories and acceptance criteria, enabling seamless project execution and approvals.Partnered with Client SMEs to design applications, ensuring alignment with business needs.Resolved over 500+ incidents efficiently using ServiceNow, ensuring uninterrupted client operations.Strategically resolving client problems using SAP CRM to ensure a smooth and efficient project execution resulting in 25% improvement in satisfactory rates.