Avinash Anand

About Avinash Anand

Experienced Technical Support Manager with a demonstrated history of working in the information technology and services industry. Skilled in People Management, Operations Management, Customer Escalation Management and Escalation Resolution. Strong operations professional with a proven track record of leading global customer support teams to successfully achieve organizational goals via collaboration with other cross functional teams.

Experience

1. Manager, Integration Technical Solutions - Apac

   Linkedin

   Feb 2022 — Present · Bengaluru, IN

   As a seasoned Technical Support Manager in LinkedIn\'s Escalation Ops team, I lead cross-functional efforts to drive technical integrations, resolve complex client escalations, and enhance platform solutions. Within a globally connected market demanding proactive strategies and customer-centric solutions, my role encompasses fostering operational excellence while tackling diverse technical challenges. Key accomplishments and responsibilities include: Technical Integration Leadership: Spearheading integration initiatives to ensure seamless alignment between LinkedIn’s technical solutions and customer infrastructures, enabling high ROI and client satisfaction. Escalation Management: Navigating critical client escalations with a focus on quick resolution, root cause analysis, and implementing long-term preventive measures for recurring issues. Collaborative Problem Solving: Partnering with Product, Engineering, and Customer Success teams across geographies to identify and validate solutions that improve platform performance and usability. Work in close partnership with these teams and frontline Support to ensure Product Quality, drive Time To Resolution and create a seamless customer experience.Operational Strategy Development: Designing and enhancing workflows for efficient issue resolution, reducing turnaround times and bolstering team productivity. Team Leadership and Mentorship: Fostering a culture of growth and collaboration within the team, actively mentoring junior members to enhance technical and operational acumen. Operational Excellence: Track Business Key Performance Indicators (KPIs) against Operational Targets with focus on team performance. Analyze reports and data associated with business KPIs to Identify and drive improvement actions across the business with clear communication to the team members to achieve individual as well as business KPI goals.

Education

• DAV Pokhariput, Bhubaneswar

  Mathematics

  2004 — 2006

• C.M.R Institute of Technology

  Bachelor of Engineering (BEng), Electronics and Communications

  2007 — 2012

Skills

• Storage Management
• Troubleshooting
• Isilon
• Network-Attached Storage (Nas)
• Storage
• Domain Name System (Dns)
• Active Directory
• Unix
• Technical Support
• Nas
• Linux
• Networking
• Network Administration
• Html