Ava Fanelli
Director, Operations Pet Insurance @Nationwide Insurance Company
Signup · Get unlimited contacts
WORK HISTORY
Director, Operations Pet Insurance @Nationwide Insurance Company
Orange County, CA, US
Nationwide is the first and largest provider of pet insurance in the U.S and offers pet health insurance for dogs, cats, birds and exotic pets.
EDUCATION
Rochester Institute of Technology
Bachelor of Science (BS)
University of Rochester - Simon Business School
Master of Business Administration (MBA)
SKILLS
ABOUT AVA FANELLI
I like to solve problems. Throughout my career, I’ve been driven by curiosity to find answers to the most challenging questions. I’m passionate about delivering the best customer experience, achieving high customer satisfaction rates, reducing customer churn, and increasing revenue. Whether it is improving organizational performance or delivering positive customer interactions, I’ve been able to quickly discover a customer’s pain point and deliver a strategic solution. My mission is to bring customer centric mindfulness that enables companies to thrive and deliver tangible business results. I’ve led teams that have transformed operations into a more efficient, strategically aligned customer driven environment, by identifying the most effective use of technology, improving processes and implementing standards.Whether it’s maximizing savings, automating processes, ensuring stakeholder goals and directives are met or building groups and processes from the ground up, I can help you achieve your goals.Specialties:Vision, Strategy, Execution I Trust Based Relationship Building I Customer Service Operations l Cultural Alignment Strategy I Change Management I Project Management I Contracts I Call Center I Business Transformation I Budget Management I Business Process Improvement I Sarbanes –Oxley l Implementation l Sales
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.