Ava Spetalnick

About Ava Spetalnick

For nearly a decade, I’ve witnessed the evolution of technology and contributed directly…

Experience

1. Manager Product Management

   athenahealth

   Mar 2021 — Present · Austin, TX, US

   I was brought back on at Athena to direct the patient portal team, building solutions for patients to message providers, manage health appointments and see lab results. I lead and oversee and team of 3 developers and an engineering manager, ensuring team is equipped with resources needed for executing deliverables on time and within budget. Additionally, I develop and manage an additional team of 7 developers in India who support the US-based team. I also serve as Product Owner for scrum teams. Drive vision and prioritization of products in a dynamic environment utilizing analytic and quantitative capabilities. Lead product vision, developing business cases, ensuring product and product features meet business requirements and steer creation and delivery. Craft and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement leveraging Key Performance Indicators (KPIs). Partner with Product Management leaders to be the voice of product decisions within the organization, including driving portfolio and product strategy. Engage with Sales, AM, Product Marketing, and other internal partner teams to determine best ways to communicate product to customers, aiding Product Management leadership with service descriptions. Serve on Feature Optimization Committee, defining features for programs and formulating implementation plans. Follow up regularly with Customer Success Managers to ensure client retention and satisfaction. Spearheaded large reference architecture migration and rebuild of back end of portal previously built on outdated technology. Worked within Patient Experience, serving as a rep for the Athena-wide gender affirming initiative. Identified a need for team to research and document needs for a new database structure. Created a team issue collector and introduced a review process to triage tickets, improving team organization and productivity.

Education

• University of North Texas

  Bachelor of Arts (BA), Journalism

  1999 — 2003