Ava Jaulin

About Ava Jaulin

Independent, self-sufficient worker with high energy, and excellent time management skills. Service and customer-focused professional excellent at multitasking with accuracy and efficiency. Team player with the ability to shift from member to leader depending on necessity.

Experience

1. Sales Support Representative

   Citrix

   Aug 2023 — Present · Fort Lauderdale, FL, US

   Liaison between sales teams and other functional groups such as Product Management, CPQ, and Transformation Office• Ensure that the Service Level Agreements (SLAs) are met per business goals• Uses pre-established procedures and guidelines to respond to requests from internal sales representatives via phone, web, and email• Document and track the status of inquiries and coordinate appropriate responses with a customer-centric approach• Develop and foster alignment with sales team members, coordinating national and international schedules • Utilizes CRM system and other applications to manage and assist sales teams with pre-sales support• Promotes team environment by assisting with the training and development of novices.• Works with Sales Rep to prepare direct-to-Citrix price quotations, complete order sheets, and verify the accuracy of each line item• Works with Sales Rep to assist in the preparation of sales exceptions in Salesforce• Ability to identify and explain ELA program and customers’ agreement level• Support inquiries for various Citrix product lines, programs, and promotions • Ability to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively as it would pertain to the global location

Education

• The Gilbert School

  High School Diploma

  1997 — 2010

• Wheaton College (MA)

  Bachelor in Arts, English, Women Studies, Sociology

  2010 — 2014