Autumn Spence
Customer Engagement Manger| Driving Seamless Onboarding & Strategic Growth | Growth & Profitability Advisor
- Role
- Customer Engagement Manager at Healthbook
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Autumn Spence
With over 20 years of experience in financial advisory support and strategic leadership…
Experience
Customer Engagement Manager
Feb 2025 — Present · Denver, CO, US
In my role as Customer Engagement Manager at HealthBook+, I spearhead the customer onboarding process by developing tailored 90-day success plans that clearly outline key initiatives, milestones, and performance metrics, ensuring a seamless implementation of our innovative health technology platform. I establish and nurture strong, long-term relationships with clients by understanding their unique business goals and providing proactive, personalized support. By conducting regular business reviews and closely monitoring engagement metrics, I continuously refine our adoption strategies while identifying opportunities for upselling and expansion. Serving as the primary point of contact, I facilitate clear communication between customers and internal teams, ensuring prompt resolution of issues and championing a customer-centric culture that drives exceptional service and high retention rates.
Education
Tumwater HS
"Social" Studies
1986 — 1989
Santa Barbara City College
AA
1991 — 1994
The Evergreen State College
BA
1996 — 1998
Trinity Christian College
Spanish
1994 — 1994
Skills
- Negotiation
- Sales Management
- Salesforce.com
- Management
- Business Development
- Healthcare
- Public Speaking
- Public Relations
- Microsoft Office
- Strategic Planning
- Marketing
- Customer Service
- Team Building
- Marketing Strategy
- Leadership Development
- Budget
- Project Management
- Non-Profits
- Corporate Environments
- Corporate Health
- Fundraising
- Organizational Development
- Organization Growth
- Budgets
- Travel
- Relationship Management
- Conflict Resolution
- Mediation
- Hospitals
- Pharmacy Benefit Management
- Hospice
- Hospice & Palliative Medicine
- Community Relations Management
- Nonprofits
- Healthcare Industry
- Program Management
- Leadership
- Account Management
- Crm
- Community Outreach
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.