Autumn Wilson

About Autumn Wilson

I manage key client relationships by delivering consistent, high-quality support at every stage of the customer experience. Handling a wide range of accounts my strength lies in maintain customer satisfaction. I excel in fast-paced settings where precision, adaptability, and timely follow-through matters most. From coordinating project details to navigating challenges and strengthening long-term partnerships, I serve as a dependable resource for my clients. I work closely with clients to support them throughout their entire journey, managing a variety of accounts and ensuring they receive the communication, attention, and solutions they need. I am committed to building strong collaboration, refining processes and continuously developing my skills to contribute to both customer success and company growth.

Experience

1. Industrial Account Manager

   KPS Global LLC

   Apr 2023 — Present · US

   Serving as a key client-facing partner, responsible for developing and maintaining strong relationships with dealers, representatives, and end-users. I continually work closely with our internal cross-functional teams - including engineering, logistics, design, manufacturing, shipping and quality - to ensure seamless communication and successful delivery of custom engineered walk-in cooler, freezer, and controlled environment solutions.I specialize in evaluating complex customer needs and translating them into tailored, configurable solutions, driving accurate quotations, drawings, and order processing within tight timelines. Requiring meticulous attention to detail, strong verbal and written communication, and the ability7 to interpret technical specifications to support project completion and customer satisfaction. I am able to support business growth, foster client trust, and contribute valuable insight for sales and strategic planning.

Education

• Orange Coast College

  Associate’s Degree, Hospitality Administration/Management

  2015 — 2017