Autumn Sanelli
Global Senior Director, Professional Services at OneTrust, MA, CCEP-I
- Role
- Global Senior Director, Professional Services at EQS Group
- Location
- Golden, CO, US
- LinkedIn followers
- 500 followers
About Autumn Sanelli
Over fifteen years of experience in leading and transforming professional services teams,…
Experience
Global Senior Director, Professional Services
Jan 2025 — Present · Denver, CO, US
I am responsible for leading and managing the global professional services organization for ethics and compliance division of EQS, ensuring successful service delivery, customer satisfaction, and continuous improvement. Skills and Responsibilities-Develop and execute the global strategy for professional services, ensuring alignment with overall company goals and objectives-Define and drive the vision for professional services, focusing on scalability, innovation, and best-in-class service delivery-Cultivate a culture of customer success and continuous improvement within the professional services team-Oversee the delivery of services, ensuring that projects are completed on time, within budget, and to the satisfaction of customers-Manage escalations and resolve complex client issues or concerns in a timely and professional manner-Develop and implement processes, tools, and methodologies that improve the efficiency and effectiveness of the professional services team-Work with finance and sales teams to ensure accurate forecasting and financial planning for professional services-Work closely with the product management team to provide customer feedback, help shape future product offerings, and ensure that professional services align with product capabilities.
Education
Illinois State University
BS
2000 — 2003
University of Denver
MA
2005 — 2007
Skills
- Risk Management
- Team Building
- Sales
- Marketing
- Account Management
- Fraud
- Training
- Strategic Planning
- Project Management
- Customer Service
- Sales Management
- Business Development
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