Autumn Carter
Client Services Representative @American Heart Association
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WORK HISTORY
Client Services Representative @American Heart Association
Dallas, TX, US
Spearheading the development of a comprehensive mentor training program guided by experienced coordinators and learning modules. Creating and administering demographic surveys, capturing insights from several respondents.Facilitating quarterly meetings with subcommittee leaders across 5 U.S. regions, ensuring seamless communication, performance tracking, and strategic alignment.
EDUCATION
University of North Texas
Bachelor of Arts, Psychology
Auburn University
Master of Science, Industrial and Organizational Psychology
SKILLS
ABOUT AUTUMN CARTER
I am a highly effective and results-driven Workforce Management Expert with a strong track record of designing and implementing strategic initiatives that enhance workforce performance, engagement, and retention. My ability to lead complex projects, collaborate with senior leadership, and leverage data-driven insights ensures impactful, long-term talent solutions. Passionate about fostering a culture of continuous development, I optimize talent mobility and drive organizational success.Clients and colleagues know me for my ability to navigate complex challenges with a strategic and solution-oriented mindset. Known for building trusted relationships across all levels of an organization, I excel in developing innovative programs that drive employee growth, improve engagement, and enhance leadership capabilities. My collaborative approach, coupled with a deep understanding of workforce trends, enables me to deliver tailored solutions that empower individuals and teams to reach their full potential while achieving business goals.My key areas of expertise include:Employee Development, Succession Planning, Performance Management, Learning & Development, Workforce Planning, Organizational Development, Stakeholder Management, Change Management, Training Program Design, HR Strategy, Employee Engagement, Project Management, Data-Driven Decision Making, Strategic Workforce Planning, Talent Acquisition, HR Analytics, Career Pathing, Diversity & InclusionA few of my career highlights include:Developed, implemented and consulted innovative recruitment strategies for a classified client-organization during my master\'s practicum, resulting in a significant increase in applicants and an improved alignment of talent to organizational needs.Delivered expert consulting services on talent retention and management at Palm Beach Tan, creating customized solutions that enhanced employee engagement, reduced turnover, and fostered a positive organizational culture.Effectively managed complex, high-pressure situations at Child Protective Services by providing timely interventions.I find pleasure in Crafts, Dancing, Reading and Volunteer WorkI look forward to meeting you! You can reach me at a••••••@auburn.edu
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