Autumm Hefley
Director of Program Management | Strategic Innovation | Concept Operationalization | Cross Functional Leadership | Implemented Net New Programs that Increased Developer Productivity and Organizational Performance
- Role
- Director of Program Management, Genai & Developer Experience Insights at American Express
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Autumm Hefley
I am a strategic and innovative leader with demonstrated success in building, implementing and/or transforming programs, operations, training solutions and cultural practices. I am passionate about progress and growth. Throughout my career I have mastered many different skills in order to provide quality service to the different needs of any organizations I serve. I pride myself in being able to adapt and execute in any situation. Ask me about: Operationalizing/Implementing/Transforming Program/Product/Project Management Developer Producitvity GenAI in the Software Development Lifecycle Learning and Development Solutions, Strategy and Execution Effective Communication Corporate Event Planning and RecruitingAgile Software Development Methodology
Experience
Director of Program Management, Genai & Developer Experience Insights
Feb 2024 — Present · Phoenix, AZ, US
Lead the strategic developer experience programs from inception to delivery while frequently engaging with multi-functional program/project teams to ensure desired results are acheived. Provide strategic direction for operationalizing GenAI developer initiatives, in addition to operationalizing a Business Insights program that integrates both quantitative and qualitative metrics.
Education
Langston University
Bachelor of Arts (B.A.), Broadcast Journalism
1999 — 2004
Langston University
Associate's degree, Electronic Drafting
1999 — 2004
Grand Canyon University
Master of Science (M.S.), Leadership
2009 — 2012
Skills
- Training
- Leadership
- Training Delivery
- Coaching
- Leadership Development
- Performance Management
- Organizational Development
- Call Centers
- Human Resources
- Needs Analysis
- Employee Training
- Onboarding
- Process Improvement
- Communication
- Knowledge Management
- Content Management
- Instructional Design
- Technical Writing
- Workshop Facilitation
- Instructor-Led Training
- Customer Service
- Employee Benefits
- Organizational Effectiveness
- Team Building
- Change Management
- Web Design
- Business Process Improvement
- Contact Centers
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