Digvijay Shahi

About Digvijay Shahi

I help businesses grow through the power of content, SEO, and customer success. With 10+ years of experience, I’ve built strategies that drive engagement, retention, and measurable growth across startups, SaaS, and consumer brands.My expertise lies in SEO and Content Marketing—from keyword research, topical mapping, and technical SEO to crafting strategies aligned with customer journeys. I’ve also worked at the intersection of AI SEO and GEO (Generative Engine Optimization), helping brands optimize for Google’s AI Overviews, ChatGPT, and Perplexity. Alongside SEO, I bring hands-on experience in social media content, thought leadership, and personal branding to build complete content ecosystems.At Gushwork, I wore two hats as Content Lead and Customer Success Manager. I managed 15+ client accounts, led a team of senior writers, and developed SOPs and training. Through audits and proactive engagement, I reduced content escalations and improved client satisfaction scores significantly.I thrive where content, strategy, and client success intersect. My current focus is on scaling content operations, leading teams, and driving measurable growth through data-driven SEO and content marketing strategy. Areas of expertise: SEO Strategy | Content Marketing | AI SEO & GEO | Content Leadership | Customer Success | Technical SEO | CMS Management | Market Research

Experience

1. Customer Success Manager

   Gushwork

   Sep 2024 — Present · Bengaluru, IN

   Dual role, driving client success through AI SEO, GEO, and content strategy.• Content Leadership & SEOo Directed AI-driven SEO and GEO (Generative Engine Optimization) strategies, building playbooks for Google AI Overviews/SGE, ChatGPT, and Perplexity with entity briefs, FAQs, schema, and topical maps.o Led content audits (site + internal) to improve quality, visibility, and alignment with client goals.o Managed 15+ escalations by resolving issues tied to content quality, guidelines, and performance. o Designed automated writer assessments and training programs, boosting quality and E-E-A-T compliance.• Customer Success & Engagemento Managed 15+ client accounts, onboarding stakeholders and delivering content strategies tailored to ICPs and target markets.o Developed keyword research frameworks, 6-month SEO roadmaps, link-building analysis, and technical SEO improvements across CMSs (WordPress, Shopify, Webflow, Framer, Ghost).o Enhanced retention by proactively identifying risks and resolving client issues before escalation. Achieved retention rate of 80% at the industry rate of 60%o Streamlined reporting and cross-team collaboration to improve delivery speed and client satisfaction.

Education

• CMJ University

  BCA, Computer Science

  2009 — 2012

• The Global Open University

  Master of Business Administration (M.B.A.), Information Technology

  2013 — 2015