Austin Tseu
Operations Optimization Specialist
- Role
- Associate Manager, IT Service Management at CCC Intelligent Solutions
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Austin Tseu
Manager with extensive experience in management, finance, customer service and sales support. Strong team leadership skills with ability to facilitate strategic and tactical initiatives. Expertise includes translating business requirements into technical specifications and technical specifications into business assets. Skilled in developing business opportunities to maximize growth and profitability.
Experience
Associate Manager, IT Service Management
Jan 2021 — Present · Chicago, IL, US
Mentor and coach resources to deliver best practices and improvement for Service Management processes• Partner with software development teams to enhance ITSM processes to balance rapid development and risk aversion• Oversee the development and distribution of customer Service Level Agreement metrics, to drive resolution of issues before any SLA violations occurred
Education
California State University - East Bay
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Skills
- Enterprise Software
- Enterprise Architecture
- Vendor Management
- Leadership
- IT Strategy
- Change Management
- Software Documentation
- Sdlc
- Risk Management
- Management
- Business Process Improvement
- Business Analysis
- Analysis
- Requirements Gathering
- Troubleshooting
- Program Management
- Cross-Functional Coordination
- Process Improvement
- Presentation Skills
- Sales
- Matrix Management
- Crm
- Itil
- Integration
- Project Management
- Mediation
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