Austin Pate
Insights Analyst | Chime
- Role
- Insights Analyst at Chime
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Austin Pate
I specialize in transforming complex data into actionable strategies that enhance customer experiences and drive business growth. With a foundation in analytics-informed strategic planning, I bridge the gap between data insights and impactful decision-making.At Chime, I serve as a liaison between the reporting and insights team and stakeholders overseeing IVR, chatbot, and live chat channels. My role involves not only supporting experiment ideation and analysis but also proactively identifying areas of improvement to optimize member interactions. This includes testing and integrating agentic AI into our support workflows, evaluating its impact on member satisfaction, containment rates, and agent productivity.My expertise includes A/B testing, regression analysis, and time series forecasting, utilizing tools like SQL, Python, and R to develop scalable solutions. I have a track record of creating dashboards and reports that inform C-level decisions and drive cross-functional initiatives.
Experience
Insights Analyst
May 2024 — Present
Education
University of Chicago
Master of Science (MSc), Analytics
Northwestern University
Bachelor of Science (B.S.), Education and Social Policy
Trinity College Dublin
Study Abroad
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