Austin Hendrix

About Austin Hendrix

I believe the best companies are built on listening to their customers. Over the past decade, I’ve helped tech organizations grow by leading strategies that connect customer voices to business decisions. I specialize in making complexity simple — turning feedback and data into clear insights that shape go-to-market strategy, improve retention, and strengthen customer relationships.My experience spans building scalable customer segmentation models, refreshing service motions, and leading cross-functional initiatives that align product, sales, and customer success. I’m passionate about creating strategies that not only deliver exceptional client experiences but also drive measurable business impact.

Experience

1. Senior Manager, Business Operations

   Indeed

   Aug 2025 — Present · Chicago, IL, US

   Transitioned to Indeed following company merger with Glassdoor• Oversee customer feedback programs, analyzing trends across employer and jobseeker experiences and delivering insights that guide product, GTM, and operational strategy.

Education

• Eastern Michigan University

  Bachelor of Business Administration (BBA), Marketing

• Eastern Michigan University

  Master of Business Administration (MBA)

  2012

Skills

• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Data Analysis
• Customer Service
• Event Planning
• Photoshop
• Event Management
• Social Media
• Marketing Communications
• Facebook
• Leadership
• Teamwork
• Nonprofits
• Advertising
• Microsoft Office
• Public Speaking
• Research
• Networking
• Microsoft Word
• Team Leadership