Austin Germadnik
Husband and Father first, Army and Air Force Veteran, IT Professional
- Role
- Field Service Technician at Barrister Global Services Network
- Location
- Clifton Park, NY, US
- LinkedIn followers
- 500 followers
About Austin Germadnik
After 14 dedicated years serving in the U.S. Army and Air Force, I\'ve transitioned my…
Experience
Field Service Technician
Barrister Global Services Network
Aug 2025 — Present
Expertly diagnosed, troubleshot, and repaired a wide array of IT hardware, including desktops, servers, POS systems, and network printers for a diverse portfolio of commercial and government clients, consistently achieving high first-time fix rates.Delivered exceptional on-site customer support by clearly communicating technical issues and repair timelines, ensuring minimal downtime and maintaining high levels of client satisfaction in fast-paced environments.Successfully executed large-scale IT deployment and system upgrade projects, which involved hardware installation, software configuration, and comprehensive testing to ensure seamless operational transitions for end-users.Autonomously managed a daily high volume of service tickets, meticulously documenting all resolutions and effectively maintaining a mobile parts inventory to meet and exceed strict Service Level Agreement (SLA) deadlines.
Education
Shenendehowa Central School District
High School Diploma
MyComputerCareer
Cyber Warrior Program
2024 — 2025
Community College of the Air Force
Criminal Justice/Police Science
2021 — 2023
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