Austin Elmore
Lead Software Engineer at Health iPASS Inc
- Role
- Lead Software Engineer at Health Ipass Inc
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Austin Elmore
Action oriented team builder with a specialty in resolving conflicts both technical and logistical. Over 8 years in assuring customer satisfaction and providing unique insight into company infrastructure to ensure end-user functionality. Well developed communication skills and the ability to effectively interface with C-level executives, business partners and vendors to produce important business solutions. I am a highly motivated individual specializing in; the development of interpersonal relationships between businesses and end-users, technical maintenance and development, and solutions creation. With my background in technology and technical support coupled with studies in education and the ability to process information quickly, I am specially equipped with the skills to learn and communicate between all levels of business. I would describe myself in my current position as a technically sophisticated systems analyst and technical support leader with a record of success managing both corporate and consumer grade networking, communications, and information systems infrastructures. I have proven successful in systems installation and integration, troubleshooting, maintenance, and upgrade / migration activities with both applications and data. Proactive and innovative, providing support for key projects and initiatives. Strategic coordination of asset management with ease and efficiency. Mastered Skills-Technical troubleshooting and support -Solutions Development -Networking -Systems infrastructure -Active Directory -Microsoft Office Suite -Microsoft Deployment Toolkit -Microsoft Systems Center -Cisco (Unity, Unified, Finesse)-ManageEngine; Service Desk Plus, Manage Desktop -Customer Support -Customer Service -Volunteer Projects -Time Management
Experience
Lead Software Engineer
Mar 2025 — Present
Skills
- Customer Service
- Servers
- System Administration
- Hardware
- Remote Desktop
- Educational Technology
- Strategy
- Networking
- Windows Server
- Consulting
- Help Desk Support
- Management
- Operating Systems
- Mobile Devices
- Integration
- Technical Support
- Microsoft Exchange
- Customer Support
- Troubleshooting
- Vpn
- Security
- Non-Profit Volunteering
- Strategic Communications
- Active Directory
- Software Installation
- Windows 7
- Routers
- Computer Hardware
- Infrastructure
- Windows
- Microsoft Deployment Toolkit (Mdt)
- Cisco Technologies
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