Austin Ekiugbo
IT Support Analyst @Vosyn
Signup · Get unlimited contacts
WORK HISTORY
IT Support Analyst @Vosyn
Etobicoke, ON, CA
As an AI IT Support Analyst, my duties are as follows; Facilitate access to drives and ensure timely removal of access for departingemployees. Provide and manage access to various organizational folders and portals. Maintain an accurate and current database of employees joining or leaving theorganization, ensuring data integrity and compliance. Diagnose and resolve technical problems via video call support. Contribute to the development and improvement of technical support processesand documentation. Monitor notion pages across different departments
EDUCATION
Conestoga College
Postgraduate Degree
Nnamdi Azikiwe University
Bachelor's degree
SKILLS
ABOUT AUSTIN EKIUGBO
Experienced IT Professional with 13+ years in software application support, cybersecurity, and IT infrastructure management—delivering enterprise-grade solutions across government, banking, and telecom sectors. I specialize in end-user training, AI tool integration (Copilot, ChatGPT, Perplexity, Gemini), Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), low-code automation (Power Automate), and data visualization (Power BI, Tableau). I’ve led national-scale deployments and user adoption programs, including cybersecurity training for over 300 Nigerian police officers under the National Cybersecurity Centre. My technical portfolio includes deployment and support of tools such as Citrix, Acunetix, Nessus, Burp Suite, Portnox, Palo Alto, Fortinet, and others across diverse IT ecosystems. Currently based in Ontario, Canada, I am actively leveraging my background in IT support, application lifecycle management, and hands-on technical training to support organisations in maximising the value of modern software platforms. I bring not just certifications—AWS Technical Essentials, CEH, ISC2, Sophos, and others—but a deep understanding of how people and systems work together. Let’s connect if you\'re looking for a results-driven application specialist or technology mentor who thrives at the intersection of people, process, and innovation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.