Austine Nwokolo
Support Engineer at Itron.
- Role
- Technical Support Engineer at Itron, Inc.
- Location
- Jamestown, NC, US
- LinkedIn followers
- 500 followers
About Austine Nwokolo
Experienced IT Manager with a demonstrated history of working in the information technology and services industry. Skilled in SQL, Microsoft Word, COBOL, Linux, and Windows. Strong community and social services professional with a Bachelor of Applied Science (B.A.Sc.) focused in Information Technology from North Carolina A&T State University.
Experience
Technical Support Engineer
Oct 2022 — Present
Collaborated with cross-functional teams to escalate and resolve complex technical issues promptly.Contributed to the company\'s knowledge base by creating and updating articles to enhance self-help resources. Diagnosed and resolved software and hardware issues related to Itron Enterprise Edition (IEE) Meter Data Management. Conducted product training sessions, resulting in increased user proficiency and reduced support requests.Received accolades from supervisors and customers for consistently providing exceptional support and exceeding performance metrics. Provide prompt and accurate feedback to customers.Ensure all issues are properly logged. Maintain jovial relationships with clients. Assist in testing and quality assurance efforts for new software releases. Creating SQL Query for Microsoft SQL Server or Oracle. Configure software applications according to customer specifications and requirements. Working with project consultant with software installation and system upgrade.
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