Austin D. Brown

About Austin D. Brown

As an Outside Sales Representative at NAPA Auto Parts, I bring extensive experience in sales, customer service, and relationship building. With a focus on interpersonal skills and problem solving, I aim to meet customer needs while driving business growth. Over the years, I have cultivated expertise in managing key performance indicators and delivering results through data-driven strategies. My mission is to support customers in selecting solutions that align with their goals while contributing to organizational success.

Experience

1. Outside Sales Representative

   NAPA Auto Parts

   Nov 2025 — Present · Bay City, MI, US

   What I Do: • Grow sales and expand NAPA’s wholesale customer base • Build strong relationships with shop owners, managers, and technicians • Match customer needs to the right NAPA solutions • Lead product demos, clinics, and hands-on trainings • Collaborate with store leadership on strategic growth plans • Engage accounts through NAPA’s eSales tools and digital programs • Deliver fast, reliable customer service and problem-solvingMy focus: empowering shops with the right products, the right knowledge, and the right support—every time.

Education

• Purdue Global

  Business Administration, Business Administration

  2019 — 2021

• Delta College

  Building Trades, Building/Home/Construction Inspection/Inspector

• United States Army Leadership Course Fort Carson, CO

  Leardership Development

  2012 — 2012

• Delta College

  General Studies

  2018 — 2019

• Advanced Individual Training Aberdeen, MD

  Power Generation and Diesel Engine Repair

  2007 — 2008

• Generac Power Systems

  Power Generation and Engine Repair

  2014 — 2014

• Bay City Central High School

  High School

  2003 — 2007

Skills

• Power Generation
• Leadership
• Resume Writing
• Team Leadership
• Management
• Team Building
• Scheduling
• First Aid
• Diesel Engine
• Operations Management
• Interviews
• Project Planning
• Leadership Development
• Dispatching
• Process Improvement
• Building Relationships
• Diesel Generators
• Customer Service
• Generators
• Team-Oriented
• Personnel Management
• Wiring Diagrams
• Continuous Improvement
• Administration
• Troubleshooting
• Strategy
• Crossfit
• Safety Management Systems
• Mechanics
• Sales
• Cad
• Strategic Planning
• Coaching
• Human Resources
• Security Clearance
• Customer Satisfaction
• Training
• Employee Training
• Computer Proficiency