Austin Thompson
Technical Project Manager @ 4G Clinical | Implementations
- Role
- Technical Project Manager at 4G Clinical
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Technical Project Manager
Jan 2022 — Present · New York, NY, US
Proactively identify and resolve functional and technical issues during implementation resulting in reduced post go-live issues and increased client satisfaction.• Maintain documentation of testing evidence and internal knowledge, facilitating smoother troubleshooting and future system enhancements.• Lead project-specific validation activities, including study testing, system set-up, and system integration tasks, driving project efficiency and fostering effective cross-functional collaboration.• Serve as the pre go-live primary point of escalation for system and support issues, identifying enhancement opportunities and additional training needs, resulting in increased client satisfaction and retention
Education
University of North Carolina Wilmington
B.S., Biology
2009 — 2014
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